Refund policy

ALURIAN RETURN & REFUND POLICY

We want you to be satisfied with your ALURIAN purchase. If you need to request a return, please review the policy below.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, with all original tags attached, and in its original packaging. You may also be asked to provide proof of purchase.

To request a return, please contact us at alurianwear@gmail.com before sending any item back.

Do not return an item to the address shown on your package or to any ALURIAN business address unless we specifically instruct you to do so. Because some ALURIAN products are fulfilled by third-party suppliers, the correct return address and instructions may vary by product.

RETURNS FOR CHANGE OF MIND

If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at alurianwear@gmail.com.

Please include your order information and photos of the item and packaging when applicable.

If we confirm that the item is damaged, defective, or incorrect, ALURIAN will provide the appropriate return or replacement instructions and cover applicable return shipping costs.

RETURN APPROVAL

All returns must be requested and approved before they are shipped.

Items returned without prior authorization may not be accepted or eligible for a refund.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

* Personalized or custom-made products
* Gift cards
* Items marked as Final Sale
* Items that have been used, worn, altered, washed, damaged after delivery, or returned without their original packaging or tags

For hygiene and safety reasons, certain personal-care or intimate items may also be non-returnable unless they arrived damaged, defective, or incorrect.

If you have questions about whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

The availability of exchanges may depend on the product and supplier.

Please contact us at alurianwear@gmail.com before requesting an exchange. If a direct exchange is unavailable, you may need to return the eligible item and place a new order.

REFUNDS

Once your return has been received and approved, we will notify you.

Approved refunds will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

For products fulfilled through third-party suppliers, refund processing may begin after the supplier receives, inspects, and approves the returned merchandise.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at alurianwear@gmail.com.

CANCELLATIONS

We cannot guarantee that an order can be canceled once it has been placed because some orders may be sent to our fulfillment partners for processing shortly after purchase.

If you need to request a cancellation, contact us as soon as possible at alurianwear@gmail.com. If the order has already entered fulfillment or has shipped, the applicable return policy will apply.

CONTACT US

For return or refund questions, contact:

ALURIAN IMPORT LLC
Email: alurianwear@gmail.com
Website: alurianwear.com